Shipping, Warranties and Returns

Guarantees and returns will be accepted for items purchased at our physical stores in Bogotá or through our customer service email: mariacalderin@sajucol.com.

You can return your purchase made on our physical stores or online store within 30 days from the invoice date. If the return is made outside this period or the item has been used, Sajú will not be able to make the change or refund of your money.

Refunds or exchanges will only be accepted if the product is not used.
To make a return follow these steps:

  • For purchases made in a physical store: go to our store with the item (s) you wish to change. They will only be accepted if it has not been used and they are in perfect condition.
  • For purchases made on the website: Contact us by calling the Customer Service Line +57 3504246318 from Monday to Friday, from 9:00 a.m. to 5:00 p.m., or send us an email to mariacalderin@sajucol.com to begin the refund or exchange process.



GUARANTEE


We strive to deliver a product of the best quality. To all our references, we carry out an intense quality control. This ensures that all our products  can carry the uses for which they have been designed and offered. In the event of a purchased product which the client considers has been damaged by a manufacturing defect, you can return it to the store where you purchased it or contact us to inspect the product. In this case you will be given the exchange option for another product or the money will be returned.

If you bought through our online store, contact us to Schedule the return and we'll get back to you with confirmation of the process.


The shelf life of any of our products depends on the particular use it gets and the conditions of use. No warranty changes will be accepted on products damaged by normal wear and tear or that have exceeded the reasonable life of the product.

Warranty time

180 days from the date of invoicing.

SHIPPING

The estimated shipping time is 2 to 3 business days depending on the city to which we send your order.

Remember that your order will be arriving during the day. In case it is to leave in goal, leave a note in your order to authorize delivery.

The SAS monkey family will send by Courrier all international shipments with DAP (deliver at place) delivery terms. Therefore, The SAS monkey family will not be responsible for the tariffs charged by the customs of the destination country.

PACKAGES WITH IRREGULARITIES

In case of receiving your open, broken or incomplete package, please contact us immediately.

Thank you!